Accessibility statement

Our commitment

We are committed to making this website accessible to people with disabilities. The level we aim at is WCAG 2.2, level AA, and for text contrast we aim, wherever the design allows it, at the stricter level AAA thresholds.

Accessibility is not a box ticked once. Every change to the content or to the code is checked again, and this statement is updated whenever the state of the site changes.

Conformance status

At the date of assessment, the website is partially conformant with WCAG 2.2 level AA. “Partially conformant” means that most of the criteria are met, but the limitations described below exist, some of which are outside our control.

Date of assessment: 13 August 2026. The statement was prepared on the basis of a self-assessment carried out by the team that built the site.

How we assessed it

• Automated audit with axe-core, run on every type of page.
• Automated audit with Lighthouse, for accessibility and for the performance that affects real accessibility on slow connections.
• Manual testing with the keyboard alone: working through every page in full, checking the tab order, the visibility of the focus indicator and the absence of focus traps in the mobile menu and in the gallery.
• Manual testing with a screen reader, for the heading structure, the alternative texts, the form labels and the error messages.
• Checking colour contrast for text, buttons, focus states and text over images.
• Checking at up to 200% text enlargement and on window resize, without loss of content or horizontal scrolling.
• Checking the behaviour with prefers-reduced-motion enabled.

What we have implemented

• A “Skip to content” link, the first focusable element on the page.
• Semantic structure: a single main heading per page, an unbroken heading hierarchy, and navigation landmarks correctly marked up.
• Full keyboard navigation, with a visible focus indicator on every interactive element.
• Alternative text for the photographs, written to describe what can be seen rather than to repeat the page title.
• A form with permanent labels, required fields marked in words and not by colour alone, and errors explained in plain language, next to the field concerned.
• Colour is never the only means of conveying information.
• No content that starts on its own, no automatic carousels and no flashing elements.
• The content is served as HTML: the pages remain readable without JavaScript.
• The language of the page is declared correctly, so that screen readers use the right pronunciation.

Known limitations

• The embedded Google map. It is provided by a third party, its accessibility is outside our control and we cannot guarantee it. That is why the map does not load automatically, and why the full address and a navigation link are available as text, so that the information is accessible without the map.
• Some archive photographs were taken with an ultra-wide lens and show fisheye distortion, which can misrepresent the proportions of the rooms. The alternative texts describe the space as it really looks. The photographs are being replaced as we rebuild the visual material.
• PDF documents received from third parties, if they are published, may not be tagged accessibly. We can send you their content in another format on request.
• Video content taken from third parties may have no subtitles. We do not publish such material as the only source of any information you need.

How to report a barrier

If you come across a page you cannot use, please tell us. It helps enormously to know which page it was, what device and what assistive technology you are using, and what you were trying to do.

You can call us or write to us using the contact details in the page footer, or the form on the contact page. If the form itself is inaccessible to you, a telephone call is always a valid alternative, and we will give you directly whatever information you cannot get from the site.

What happens after you report something

We acknowledge your report within 5 working days at the latest and tell you what we have understood from it. We reproduce the problem, classify it according to how far it blocks access to information, and give you a realistic timescale for putting it right.

Barriers that make a piece of information impossible to obtain take priority and are fixed with the next update to the site. Until then, we will give you the information through another channel — by telephone or by email. We will let you know when the problem has been resolved.

If you are not satisfied with our response, you may apply to the competent national authority (ANPDPD — National Authority for the Protection of Rights of Persons with Disabilities).

Accessibility on the premises

This statement concerns the website. For physical access at the property — parking, ramps, accommodation rooms, access to the restaurant and to the leisure area — please call us before booking, so that we can tell you exactly what we can offer and what we will prepare for your arrival.