{"id":7600,"date":"2024-07-23T16:32:38","date_gmt":"2024-07-23T16:32:38","guid":{"rendered":"https:\/\/www.pensiunea-lidana.ro\/?page_id=7600"},"modified":"2025-07-04T10:08:57","modified_gmt":"2025-07-04T10:08:57","slug":"regulament-hotelier","status":"publish","type":"page","link":"https:\/\/www.pensiunea-lidana.ro\/en\/regulament-hotelier\/","title":{"rendered":"Rules"},"content":{"rendered":"
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Rules<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Dear guests,<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWe want to offer you an unforgettable experience at Pensiunea Lidana Agrement & Spa and that is why we have established a series of principles and rules that we respectfully ask you to keep in mind both during and after your stay. The regulation applies to all guests.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Reservation<\/h4>

Reservations will be held until 18:00 (local time) on the day of arrival and automatically released after this time, unless the reservation is guaranteed with an advance payment. In case of no-show, the hotel reserves the right to withhold the amount of the first night and release the room for the rest of the reserved period.<\/p>

Canceling the reservation<\/h4>

Any cancellation of the room reservation will be sent in writing to the e-mail address: pensiunealidana@yahoo.com<\/a> sau pe whats-app la nr: 0720500501 cu 48 ore \u00eenaintea sosiri.<\/p>

Otherwise, the reservation advance is lost.\u00a0<\/strong><\/p>

Prices<\/h4>

Pensiunea Lidana's rates differ depending on the type of room you choose, availability, period, day, time slot, as well as depending on the number of people in the room.<\/p>

Check-in and check-out<\/h4>

The reception of the room (check-in) can be done starting at 15:00, presenting the identity document for registration in the hotel management system, in order to release the key related to the reserved room.<\/p>

Room release (check-out) will be done before 11:00.<\/p>

If on the first day of stay the room is requested before 2:00 p.m., the request will be honored subject to availability and an early check-in fee of 20 euros will be applied, VAT included (for the period 09 :00-14:00) and 100% of the value of the night's accommodation for a check-in earlier than 09:00.<\/p>

If on the last day of the stay the room is vacated after 12:00, an additional fee of 20 euros will be applied, VAT included (for the interval 12:00 - 17:00) and 100% of the value of the night's accommodation for exceeding 17:00.<\/p>

Guests who vacate their rooms by 12:00 can leave their luggage at the reception, in a space dedicated to this service, for a period of 24 hours at no additional cost.<\/p>

Luggage left at reception for more than 24 hours will be charged a storage fee.<\/p>

If guests' luggage remains in the room after check-out at 12:00, they will pay an additional room usage fee (same as late check-out).<\/p>

These guest requests will be clarified and honored only to the extent that the hotel does not have firm confirmations for those accommodations.<\/p>

A stay of less than 24 hours is charged at the price of a whole day;<\/p>

Accommodation<\/h4>

The guests have taken note of the following rules and undertake to respect them:<\/p>

- not to damage the arrangement or objects from the hotel's equipment, otherwise they owe the hotel an amount equal to the value of the purchase\/arrangement of the damaged object and the related work;<\/p>

- not to take goods from the Lidana Guesthouse when leaving;<\/p>

- to keep quiet so as not to disturb other guests;<\/p>

- not to use towels or linen for: dyeing hair, removing make-up, cleaning shoes, suitcases, floors, etc. Towels will be used for body use. If towels or bed linen damaged by the improper use of the tourist are identified, they will be imputed as damage and will be paid by the responsible tourist. Otherwise, the Hotel reserves the right to cancel the tourist's room reservation and evict him without refunding the value of the services paid.<\/p>

- not to enter other rooms or spaces intended only for Hotel staff without the Hotel's permission;<\/p>

- to notify people who come to visit who are not staying in Lidana Resort& Spa; their entry into the hotel will be made only after identification and registration at the Hotel reception;<\/p>

- not to leave children unattended in any of the Hotel spaces; any accident caused as a result of the lack of supervision of children in the premises of Lidana Resort& Spa, is not our responsibility but the responsibility of the people who accompany the children and are responsible for their supervision;<\/p>

- to announce as quickly as possible any malfunction of devices, installations or other technical non-conformities\/furniture in the Hotel's equipment;<\/p>

- any accident caused as a result of the improper use of the equipment or the use of the hotel facilities without observing the corresponding Security rules is not our responsibility.<\/p>

- are prohibited: preparing food and eating it in the room.<\/p>

Prohibited access with electrical consumers: microwave oven, hot plates, radiators, kettles, etc. in the Hotel.<\/p>

- after use and before leaving the room, remove the chargers of electrical\/electronic devices (laptop, mobile phone, camera, etc.) from the sockets.<\/p>

- to announce as quickly as possible any malfunction of the devices or installations of the Hotel;<\/p>

- guest access to the kitchen, the bar, as well as the use of the equipment (computer, sound equipment, etc.) of the Lidana Guesthouse without the consent of the Hotel Management is prohibited;<\/p>

- it is absolutely forbidden to bring weapons, white weapons or tear gas into the Hotel. According to Romanian legislation, the consumption or sale of hallucinogenic or psychotropic substances is prohibited and punishable;<\/p>

- do not throw objects into the toilet that could damage the waste collection station;<\/p>

- nudism or any form of exhibitionism is not allowed inside the hotel;<\/p>

-garbage and household waste will be stored in the trash cans located within the hotel radius;<\/p>

- the accommodation of children between the ages of 0-3 will be free of charge, if they use the same bed as their parents;<\/p>

- it is not allowed to bring into the hotel complex objects\/goods that emit a persistent and disturbing smell;<\/p>

- it is not allowed to bring food or drinks from outside the hotel into the hotel\/restaurant;\u00a0<\/strong><\/p>

- parents, guardians or companions are responsible for the actions of minors and undertake to take care of them, respectively that they behave civilly and do not disturb other guests of the hotel;<\/p>

- please inform the reception or restaurant staff of any food allergy or intolerance;<\/p>

\u2013 running or practicing any sport is not allowed in the lobby or in the hotel halls;<\/p>

- to inform the Pensiunea Lidana reception about the services used and the products consumed from the minibar in order to be invoiced. For the minibar available in each room, the included products cannot be withdrawn.<\/p>

Dispute si reclama\u021bii<\/h4>

Plata Integral\u0103 la Check-in<\/strong>: La momentul \u00eenregistr\u0103rii (check-in), oaspetele are obliga\u021bia de a achita integral contravaloarea serviciilor de cazare \u0219i a oric\u0103ror servicii suplimentare confirmate, pentru \u00eentreaga perioad\u0103 rezervat\u0103. Aceast\u0103 cerin\u021b\u0103 de plat\u0103 integral\u0103 la sosire este o condi\u021bie esen\u021bial\u0103 pentru validarea \u0219i \u00eenceperea sejurului. Ne rezerv\u0103m dreptul de a refuza cazarea \u00een cazul ne\u00eendeplinirii acestei obliga\u021bii.<\/p>


Perioada de \u0218edere \u0219i Plecarea Anticipat\u0103<\/strong>: Perioada de \u0219edere confirmat\u0103 prin rezervare reprezint\u0103 un angajament contractual ferm din partea ambelor p\u0103r\u021bi. Orice solicitare de reducere a duratei sejurului dup\u0103 efectuarea check-in-ului trebuie comunicat\u0103 recep\u021biei cu minim 24 de ore \u00eenainte de noua dat\u0103 de plecare dorit\u0103.<\/p>


\u00cen cazul plec\u0103rii anticipate din ini\u021biativa oaspetelui,indiferent de motivul invocat, hotelul nu este obligat s\u0103 ramburseze contravaloarea nop\u021bilor r\u0103mase neutilizate.<\/p>


\u00cen cazul plec\u0103rii anticipate din ini\u021biativa oaspetelui, hotelul nu este obligat s\u0103 ramburseze contravaloarea nop\u021bilor r\u0103mase neutilizate. Cu toate acestea, \u00een spiritul bunei-credin\u021be \u0219i al principiului minimiz\u0103rii prejudiciului, hotelul va depune eforturi rezonabile pentru a re-\u00eenchiria camera pentru perioada r\u0103mas\u0103 (daca este posibil). Decizia final\u0103 privind rambursarea \u0219i valoarea acesteia apar\u021bine conducerii hotelului, \u00een baza analizei situa\u021biei concrete \u0219i a dovezii eforturilor de re-\u00eenchiriere.<\/p>

SIGNS<\/h4>

For additional requests during your stay, you can use the following signage:<\/p>